Draft for approval. Everything shown in a dashed box is still to be confirmed by the shop owner. This page is not final legal or delivery wording until those are filled in.
Your right to cancel: 14 days
Because you are buying at a distance, you have 14 days from the day your parcel arrives to tell us you want to cancel. You do not need a reason. Once you have told us, you have a further 14 days to send the goods back.
This is the statutory minimum under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If the owner chooses to offer longer, that is stated here: longer returns window, or "we offer the statutory 14 days".
How to cancel
- Email hello@thelittlenoel.com with your order number and say that you are cancelling. A line is enough.
- We reply with the return address and confirm what to do.
- Send the items back within 14 days of that email.
- We refund within 14 days of getting them back, to the same card or wallet you paid with.
Return address: returns address
Return postage: who pays return postage: customer or us. If an item is faulty or arrived damaged, we always pay.
What we refund
- The price of the goods, in full.
- The standard delivery you paid on the way out. If you chose an express service, we refund the standard rate, which is what the regulations require.
- Nothing is deducted for opening a box and looking at something properly, the way you would in a shop. Handling it beyond that, so it can no longer be sold, may reduce the refund.
The few things we cannot take back
- A candle that has been lit. Once a wick is burnt, we cannot sell it to anyone else. Unlit candles are fine.
- A DIY kit that has been started. Paints opened, pieces glued: that one is yours now. Sealed kits are fine.
- A note card written in your own words. Personalised items are made for one person, so the cancellation right does not cover them. The gift wrap itself is refundable.
None of this touches your rights if something is faulty, not as described, or does not last a reasonable time. Those rights come from the Consumer Rights Act 2015 and nothing on this page limits them.
Faulty or damaged
Send a photo to hello@thelittlenoel.com within 48 hours of the parcel arriving. We replace it or refund it, your choice, and we do not ask you to post broken glass back to us.
Refunds come back through Shopify
We take payments through Shopify, so refunds go back the same way, to the original card or wallet. Your bank then takes its usual few days to show it.