Draft for approval. Everything shown in a dashed box is still to be confirmed by the shop owner. This page is not final legal or delivery wording until those are filled in.
How to reach us
hello@thelittlenoel.com">hello@thelittlenoel.com
Put your order number in the subject line if you have one. It saves a round trip.
Phone
phone, or delete
Post
registered or trading name
address line 1, town, postcode
Please do not send returns to this address without emailing first; the returns page explains why.
What to say so we can help quickly
- About an order: your order number and what you would like to happen.
- Something arrived damaged: a photo, taken in daylight if you can, within 48 hours.
- A gift note went wrong: tell us before it posts and we will rewrite the card.
- Cancelling: one line saying so is legally enough. See returns.
When we are at the desk
opening hours for replies, e.g. Monday to Friday, 9am to 5pm. We are a seasonal shop, so from the end of December the inbox is checked less often, but every message still gets an answer.
Follow along
New batches and behind-the-scenes go out on social before anywhere else. The links are in the footer. If you would rather have it by email, there is a sign-up at the bottom of the home page.