Draft for approval. Everything shown in a dashed box is still to be confirmed by the shop owner. This page is not final legal or delivery wording until those are filled in.
The Christmas cut-off
Order by 18 December and your parcel is on course to arrive before Christmas Day. After that we keep posting, but we cannot promise it lands in time, and the website will say so instead of pretending otherwise.
Services and prices
We post with carrier, e.g. Royal Mail Tracked 48.
| Service | Price | Usually arrives |
|---|---|---|
| standard service name | standard delivery price | 2-3 working days |
| express service name, or delete this row | express delivery price | next working day |
Free delivery: free delivery over £__, or "we do not offer free delivery".
Prices are confirmed at checkout before you pay. Nothing is added afterwards.
When we post
orders dispatched within __ working days. December is our only busy month, so we pack in the morning and post the same afternoon wherever we can. You get an email from Shopify when the parcel leaves us, with tracking if the service carries it.
Where we deliver
carrier, e.g. Royal Mail Tracked 48 covers the whole of the United Kingdom, including the Highlands, the islands, Northern Ireland, the Isle of Man and the Channel Islands. Some of those take a day or two longer and the carrier may price them differently; checkout shows the real figure for your postcode.
Outside the UK: do you ship outside the UK? yes/no and where.
If something goes wrong
- Nothing has arrived. Give the service its full window first, then email us at hello@thelittlenoel.com with your order number and we will chase the carrier.
- It arrived broken. Candles and glass baubles travel well but not perfectly. Send us a photo within 48 hours and we will replace it or refund it, whichever you prefer. You do not have to post a broken thing back to us.
- Wrong address. Email us the moment you spot it. Before the parcel is posted we can change it; afterwards we are in the carrier's hands.
Delivery is charged by Shopify, not by us
Checkout, payment and the delivery charge all run on Shopify. That is also where your tracking email comes from. Our privacy notice explains what Shopify handles on our behalf.
Still unsure? The FAQ covers the questions we get most, and contact has the quickest way to reach a person.